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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryan Wi

Ryan Wi

May 14, 2025

5  out of  5
rating by Ryan Wi
"Very accessible staff and super helpful!"
We responded:
"THANK YOU RYAN for the 5 star review of our Albany office! We sure do try to do our best in making sure we can assist you in any possible way, thanks for choosing us to help with your renters insurance!"
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Chris Waters

May 8, 2025

5  out of  5
rating by Chris Waters
"Good price"
We responded:
"THANK YOU CHRIS for coming into our Albany office to sign up your home and auto insurance, we appreciate your business and look forward to working with you for many years to come!"
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Paula Marion

May 5, 2025

5  out of  5
rating by Paula Marion
"Called this morning to discuss possible changes to auto insurance to reduce premium. Was very pleased that my call was answered, I was expecting to have to leave a voicemail. JT was very helpful and knowledgeable. Thanks JT."
We responded:
"Thank you Paula for taking the time to give us a 5 star review, we are very thankful you chose our Albany office for your car insurance and I know JT enjoyed working for you!"
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Brandon Boodram

April 29, 2025

5  out of  5
rating by Brandon Boodram
"Cool guys!"
We responded:
"Thank you Brandon for being a loyal auto insurance customer of ours, we appreciate you choosing our office, we know you have many options in Albany!"
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Alec Marshall

April 22, 2025

5  out of  5
rating by Alec Marshall
"JT at Rob Field's office was extremely helpful. In my experience, this office exceeds my expectations by providing documentation and updates almost instantaneously. I was at the DMV today and was able to get an updated insurance card with scannable barcode while I was standing at the window. Highly recommend."
We responded:
"Thank you being an auto insurance customer in our Albany office, JT enjoys helping ppl and we sure are glad you are a with us!"
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Sean

April 14, 2025

5  out of  5
rating by Sean
"JT has been super helpful! I’m pleased with the support and experience working with them."
We responded:
"Thank you Sean for reaching out to our Albany office, we appreciate your business and I know JT enjoyed working with you and your insurance needs!"
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jason wallace

April 9, 2025

5  out of  5
rating by jason wallace
"Definitely would recommend them was nervous but put my mind to ease."
We responded:
"Thank you Jason for allowing us the chance to write your home insurance, we know you have many options in Albany but sure glad you chose us!"
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Maria Portillo

March 31, 2025

5  out of  5
rating by Maria Portillo
"Great company, courteous agents/staff. Would highly recommend for all insurance needs."
We responded:
"Thank you Maria for your kind review, we are certainly happy you decided to insure your car, home and umbrella with our Albany office!"
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gregory glazer

March 26, 2025

5  out of  5
rating by gregory glazer
"My policy was cancelled without notice from an not so reputable company & the new policy was double. JT helped find a policy much closer to my original price. Thank you JT & State Farm"
We responded:
"We are glad that JT was able to assist with your homeowners insurance needs, thank you for your business!"
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Douglas Ullman

March 26, 2025

5  out of  5
rating by Douglas Ullman
"I have had a policy through Rob's office for 3 years now. They provide excellent customer service along with providing me with the best rate compared to other companies."
We responded:
"Thank you Doug for the FANTASTIC review, we are thankful you chose our Albany office for your auto and renters insurance!"
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Ericka Pritchard

March 19, 2025

5  out of  5
rating by Ericka Pritchard
"Have been been Rob Field for many years and he is always there for us. Great agent"
We responded:
"Thank you for being a loyal customer to our Albany office and also for your patience regarding your policies!"
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Abigail Muller

March 13, 2025

5  out of  5
rating by Abigail Muller
"Thanks JT for setting me up with my home and auto! Very kind and easy to work with. Highly recommend!"
We responded:
"We appreciate your loyalty to our Albany agency and we sure are glad JT was able to assist you with your home and auto insurance!"
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Emma

March 8, 2025

5  out of  5
rating by Emma
"Thanks JT for helping me get my home and auto set up! Grateful for your knowledge and guidance through the process."
We responded:
"Thank you Emma for the 5 star review of our Albany office, we are glad to have JT and happy he was able to assist you with your car insurance!"
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cariku100

March 7, 2025

5  out of  5
rating by cariku100
"I highly recommend Rob Field. My experience w/this office has been very good. We've had auto, renters, and now homeowners' insurance through them for 12 years. They are always available to explain things clearly, and are helpful as well as courteous."
We responded:
"We are very thankful for you trusting our office with your auto, renters, and home insurance!"
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Riley Taylor

February 27, 2025

5  out of  5
rating by Riley Taylor
"Very helpful customer service and able to answer all of my questions. They were patient with me and helped me with any confusion I had!"
We responded:
"Thank you Riley for the amazing review of our office and also for being such an amazing friend to our family for so many years!"
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Farhana Choudhury

February 17, 2025

5  out of  5
rating by Farhana Choudhury
"Got a quote quick and easy and got a much better rate than current auto insurance provider for the same coverage. Talked to JT Larson and he was great to work with"
We responded:
"Thank you for choosing our Albany office with your auto insurance needs and very glad JT was able to assist you!"
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Sara M

February 14, 2025

1  out of  5
rating by Sara M
"Unprofessional agent, lack of professionalism. Full of fake reviews and fails to communicate properly."
We responded:
"Unfortunately, it sounds like a fake person, S M ? We definitely appreciate the opportunity to serve the Albany area and the entire Capital District with excellent customer service, the best we possibly can every day! Our reviews are from customers every single time that I've seen but after looking at your reviews I am very skeptical of this post."
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Noreen Doyle

February 11, 2025

5  out of  5
rating by Noreen Doyle
"I have been with this office for years now and they have been wonderful to work with. I recently spoke to JT and no sooner did I leave a message he was already calling me back!. Very helpful and courteous staff. I highly recommend!"
We responded:
"Thank you Noreen for being a loyal customer in our Albany office for so many years. We appreciate your business and the time you took to leave us a nice review!"
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Anthony Williams

February 4, 2025

5  out of  5
rating by Anthony Williams
"They helped me get signed up with home and auto insurance at a good price."
We responded:
"Thank you for signing up your home and auto with our Albany office, it was a great pleasure to meet a new friend like you!"
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Kenneth Baker

February 4, 2025

5  out of  5
rating by Kenneth Baker
"Rob and his team are always helpful. Always quick. Always answer the phone. I’ve been a customer there for 25 years and I have no reason to look elsewhere."
We responded:
"Thank you Kenneth for being a loyal friend for so many years, I highly respect you and I'm thankful for our friendship!"
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Cindy Morgan

January 29, 2025

5  out of  5
rating by Cindy Morgan
"I’ve been with Rob Fields for 8 years JT has been wonderful!! very accommodating !! Can’t go wrong 5 stars"
We responded:
"THANK YOU CINDY FOR THE 5 STAR REVIEW---WE APPRECIATE YOU CHOOSING OUR ALBANY OFFICE FOR YOUR HOME AND AUTO INSURANCE NEEDS!"
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hilmarie contreras

January 16, 2025

5  out of  5
rating by hilmarie contreras
"My husband and I were looking for homeowner insurance and with JT's help and knowledge were were able to switch our cars, motorcycle and home insurance to state farm and saved money. Staff is friendly and very patient."
We responded:
"Thank you Hilmarie for the awesome review of our Albany office! JT was very excited to be able to help you with your home, auto and motorcycle insurance needs. We look forward to many years of friendship....."
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Nathan Howze

January 8, 2025

5  out of  5
rating by Nathan Howze
"Thank you JT! I was able to switch from my previous insurance which was WAY too high to State Farm, where I saved by bundling my home and auto with them."
We responded:
"Glad to hear JT was able to help you with your Home AND auto insurance! We are blessed to have him in our Albany office and I look forward to hearing about more success stories he will have with our customers/prospects."
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J Lints

January 3, 2025

5  out of  5
rating by J Lints
"Amazing Customer Service I would definitely recommend them to anyone that is looking for insurance."
We responded:
"Thank you J Lints for the amazing compliment, we always strive to provide the best customer service to all of our customers here in our Albany office!"
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Lynn Kuhn

January 2, 2025

5  out of  5
rating by Lynn Kuhn
"They are very nice and they are always trying to find what part of their insurance fits your needs."
We responded:
"On behalf of our Albany office, WE THANK YOU Lynn for being our 1st customer in 2025 for your auto and renters insurance needs!"